How It Works

Specification

  • Our boxes are made of fire resistant HDPE (High Density Polyethylene) which has high stress resistance and is used where impact, wear resistance and toughness is required, and unlike a steel box will not rust.​
  • Our boxes are supplied with a special lock to which the owner can set a 4 figure pin of their choice. This code can be changed by the owner as required. If you consider your pin number has been compromised you can change the pin.
  • The exterior dimensions of the box – without the dome- is 655mm high, 440mm wide and 310mm deep. The dome adds 60mm to the height , making the height 715mm. The letter slot complies with  EN 13724 at 330mm wide and 35mm deep.
  • Once your box is fitted chose your personal pin number and set the lock accordingly. When placing an internet order put your pin after your surname (e.g. A.N. Other 1945) so it will appear on your waybill.
  • When the courier/postman comes they can go to your Parcel Keep Box and use the code on the waybill to open it. They deposit your parcel(s), take a picture to confirm delivery, close the door and move the numbers to relock the door.
  • When you get back, use your code to open the box and retrieve your parcel.

Accessibility

Our innovative parcel boxes are specifically engineered for maximum accessibility and user convenience, set apart by a design that prioritizes ergonomic use. Unlike the majority of market alternatives that require users to uncomfortably bend or crouch down to ground level to collect their deliveries, our units are intended to be installed at an ideal waist-height position.

This elevated placement completely eliminates physical strain, making parcel retrieval effortless for everyone. Furthermore, this thoughtful installation height ensures our boxes are fully compliant with accessibility standards, making them the superior choice for both wheelchair users and individuals with disabilities.

What’s Included in The Box

  • Signs – to direct couriers and postmen to your box if it is not clearly seen from the front door.
  • House numbers – to attach to your box to comply with the requirement as an alternative delivery point for Royal Mail – post and parcels.
  • Registration Form – to activate your 10 year body guarantee (locks not included in this 10 year guarantee)
  • Mounting Kit – Fixing screws, washers and wall plugs to fix your box to a wall
  • Master key – to override the code

Fitting Instructions

Placement & Regulations

  • Height: Install the box 1 meter off the ground measured from the bottom. This positions the letter slot between the official regulation height of 70cm and 170cm, making it fully wheelchair accessible and compliant with building regulations. Alternatively the box it comes in works for a suitable height.
  • Location: Choose a spot that is easily visible to postmen and couriers, ensuring it does not obstruct any walkways or paths.

Installation Instructions

  1. Level & Mark: Screw a temporary timber batten horizontally to the wall at 1 meter off the ground. Rest the box on top of the batten, check that it is level, and mark the 6 mounting hole positions on the wall.
  2. Drill & Plug: Remove the box. Drill the 6 marked holes using an 8mm masonry bit (skip this step if mounting directly onto solid wood) and insert the wall plugs.
  3. Mount the Box: Position the curved top cap onto the box. Place the box back onto the batten, align it with the holes, and secure it using the provided screws and washers—the top screws will secure both the box and the top cap.
  4. Finish Up: Remove the temporary batten from the wall.

Setup & Operation

  • House Number: Push out the required numbers from the sheet provided and stick them onto the front square of the box.
  • Direction Sign: If the box isn’t visible from your front door, place a small directional sign near your doorbell to guide couriers.
  • Setting the Lock Code:
    1. Press and hold the reset pin.
    2. Turn the dials to set your preferred 4-digit code.
    3. Release the reset pin.
  • Locking & Unlocking: Turn the handle and scramble the numbers to lock. To unlock, align your code on the dials and turn the handle.